Privacy Policy

Last updated: 10 April 2025

1. Introduction

Batiktime Tickbench ("the studio", "we", "us") is committed to handling personal information with care. This policy explains what data we collect when you use this website or contact us about a service, how we use it, and what rights you have regarding it. The studio operates from 8 Jalan Bidara, 70200 Seremban, Negeri Sembilan, Malaysia, and processes personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA 2010).

If you have questions about this policy or about how your data is handled, please contact us at [email protected].

2. Data We Collect

2.1 Information you provide directly

When you use the contact form on this website or contact us by telephone or email, we may collect:

• Your name
• Your email address
• Your telephone number (if provided)
• A description of your watch and the service enquiry

2.2 Technical data collected automatically

When you visit this website, standard technical information may be collected by our hosting provider and any analytics services in use. This may include your IP address, browser type, pages viewed, and time of visit. This data is used to understand how the website is used and to address technical issues.

2.3 Cookies

This website uses cookies. See our Cookie Policy for a full explanation of the cookies used and how to manage your preferences.

3. Legal Basis for Processing

We process personal data on the following grounds under PDPA 2010:

• Consent — when you submit the contact form, you are consenting to us using your details to respond to your enquiry.
• Contractual necessity — when a service is agreed, processing your contact and service details is necessary to carry out that service.
• Legitimate interests — to maintain records of services performed for quality and follow-up purposes, where this does not override your rights.

4. How We Use Your Data

• To respond to your enquiry about a service
• To confirm receipt of a piece, communicate findings, and return the serviced watch
• To follow up after service completion if relevant
• To maintain internal service records
• To comply with legal obligations

We do not use your personal data for marketing purposes and do not send unsolicited emails or messages.

5. Data Sharing

We do not sell, rent, or share your personal data with third parties for their own purposes. Data may be shared only in the following limited circumstances:

• With postal or courier services as necessary to arrange return transit of your piece (name and delivery address only)
• With parts suppliers if calibre-specific sourcing requires them to reference a service record (no personal contact details are shared)
• If required by Malaysian law or a court order

6. Data Retention

Enquiry data that does not lead to a service is deleted within 90 days. Service records, including condition notes and correspondence, are retained for five years from the date of service completion, for quality assurance and warranty reference purposes. After this period, records are deleted or securely anonymised.

7. Data Protection Measures

Personal data stored electronically is held on password-protected systems accessible only to studio staff. Email communications are handled through accounts with two-factor authentication enabled. No sensitive financial data (such as card numbers) is collected or stored by the studio. In the event of a data breach affecting personal information, affected individuals will be notified within a reasonable time as required under applicable law.

8. Your Rights Under PDPA 2010

Under Malaysia's Personal Data Protection Act 2010, you have the following rights in respect of your personal data:

• Right of access — you may request a copy of the personal data we hold about you
• Right of correction — you may request that inaccurate data be corrected
• Right to withdraw consent — where processing is based on consent, you may withdraw it at any time; this does not affect processing carried out prior to withdrawal
• Right to prevent processing for direct marketing — you may direct us not to use your data for marketing (we do not use it for marketing, but the right remains available)
• Right to lodge a complaint — you may lodge a complaint with the Department of Personal Data Protection Malaysia (PDPD)

To exercise any of these rights, contact us at [email protected].

9. Third-Party Links

This website may contain links to external websites (such as the Google Maps embed). We are not responsible for the privacy practices of those sites and recommend you review their own policies before submitting any data to them.

10. Children's Privacy

This website is intended for adults aged 18 and over. We do not knowingly collect personal data from persons under the age of 18. If we become aware that data from a minor has been collected, we will delete it promptly.

11. Changes to This Policy

If this policy is updated, the revised version will be published on this page with a new "Last updated" date. Continued use of this website after an update constitutes acceptance of the revised policy.

12. Contact

For any privacy-related enquiry or to exercise your rights:

• Email: [email protected]
• Post: Batiktime Tickbench, 8 Jalan Bidara, 70200 Seremban, Negeri Sembilan, Malaysia